Service & Support

Global Commissioning & Lifetime Support

From factory planning to overseas installation, operator training, remote diagnostics, and spare parts — we support your line for its entire operational life.

📐 Pre-Sale Engineering

Raw material analysis (moisture, particle size, wood species)
Custom factory floor plan and production layout
ROI model with hard payback timeline
Mold design for your target pallet specifications

🔧 Installation & Commissioning

On-site installation by our engineers (worldwide)
Electrical, hydraulic, and PLC system commissioning
First production run supervision and quality validation
Mold calibration for ±1mm dimensional tolerance

👨‍🏫 Operator Training

5-7 day intensive training program at your factory
PLC operation, parameter tuning, troubleshooting
Moisture testing and MDI resin handling safety
Preventive maintenance schedule and procedures

📡 Remote Diagnostics

4G-enabled PLC for real-time remote access
Pressure curves, temperature trends, fault code analysis
Video-guided troubleshooting via WhatsApp/WeChat
24-hour response SLA for critical issues

🔩 Spare Parts Supply

Ready-to-ship inventory of high-wear components
Hydraulic seals (6-12 month replacement cycle)
Heating elements, thermocouples, solenoid valves
International courier delivery within 5-7 business days

🔄 Production Optimization

Annual process review and parameter optimization
MDI formula adjustment for changing raw materials
Capacity upgrade consultation (adding presses)
New mold development for additional pallet sizes

Talk To Our Service Team

Whether you’re planning a new line or need support for existing equipment, our engineers are available to help.

Contact Service Team